Privacy Policy
Westside Pizza (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our website, mobile application, online ordering platform, and rewards program.
INFORMATION WE COLLECT
We collect personal information in the following categories depending on how you interact with our website, forms, or third-party platforms connected to our business.
Information you provide directly
Through our website forms (contact, job application, fundraising request, sweepstakes, new store opening, and mailing list sign-up), we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Job application details (resume, work history, availability)
- Fundraising request details (organization name, event information)
Employment-related information submitted through job applications may also be subject to separate employment or applicant privacy notices where required by applicable law. This Privacy Policy applies to consumer information and does not apply to employment-related information collected from applicants, employees, or contractors.
Information collected automatically
When you visit our website, we and our third-party service providers may automatically collect:
- IP address and general location (city/region level)
- Device type, operating system, and browser type
- Pages visited, time on site, and referring website
- Interactions with our website and content
- Cookie identifiers and similar tracking technologies
Loyalty/Rewards Program
If you participate in a rewards, loyalty, or promotional program, we may collect contact information, purchase history, and participation activity in order to administer the program and provide offers or rewards. Participation in any rewards, loyalty, or promotional program is voluntary.
Information from third-party platforms
If you interact with our rewards program, online ordering platform, or loyalty program, those platforms collect additional information such as order history, payment information, and purchase preferences. That data is governed by the privacy policies of those respective platforms. We are not responsible for the privacy practices of third-party ordering or delivery platforms. Information collected by third-party ordering or delivery providers is governed by their own privacy policies and terms. Your use of third-party ordering, loyalty, or delivery platforms is also subject to the applicable platform’s terms of service and privacy practices.
Information we do not collect
Visitors to our WordPress website cannot create accounts. We do not collect payment information, precise geolocation, or sensitive personal information through this website. Our website is not directed to children under 16, and we do not knowingly collect personal information from children under 16 through the website.
We do not knowingly collect or process consumer health data as defined under applicable Washington law, except as reasonably necessary to provide requested services or comply with legal obligations (Washington My Health My Data Act).
HOW WE USE COLLECTED INFORMATION
Westside Pizza may collect and use personal information for the following purposes:
- Processing and fulfilling orders
- Managing your rewards account and delivering benefits
- Communicating with you about orders, promotions, and updates
- Personalizing offers and improving your experience
- Monitoring and improving website and app performance
- Preventing fraud or misuse of our services
- Responding to customer service requests and support needs
- Understanding how users interact with our site in the aggregate to improve our services
- Running promotions, contests, sweepstakes, or other features
To send periodic emails: We may use the email address to respond to inquiries, questions, and other requests. If you opt in to our mailing list, you will receive emails that may include company news, updates, and related product or service information. You may unsubscribe at any time using the instructions at the bottom of each email or by contacting us directly.
SMS Communications and Marketing
To send periodic texts: If you choose to receive text messages from us, you consent to receive promotional and informational text messages, and personalized marketing text messages (e.g. cart reminders) from Westside Pizza at the mobile number you provide when signing up. Consent to receive text messages is not a condition of any purchase. Message frequency may vary. Message and data rates may apply.
We may send transactional, operational, promotional, or marketing text messages related to your orders, account activity, rewards participation, promotions, or other interactions with us. Text messaging services may be provided through third-party service providers acting on our behalf.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@westsidepizza.com. Opt-out requests may take a reasonable period of time to process. Even after opting out of marketing communications, we may still send transactional or operational communications relating to orders, account activity, or customer service matters.
We may maintain records of your consent and text messaging preferences for compliance and recordkeeping purposes.
Wireless carriers are not liable for delayed or undelivered messages.
We do not market to minors (children under 16).
HOW WE PROTECT YOUR INFORMATION
We adopt reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site. Sensitive and private data exchange through the website is protected using industry-standard encryption technologies. We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
You have the ability to:
- Update or correct your account information
- Opt out of marketing communications
- Request deletion of your information (where applicable)
To make a request, please contact us using the information provided at the bottom of this policy.
SHARING YOUR PERSONAL INFORMATION
We do not sell personal information for monetary consideration. However, we may share information with service providers, analytics providers, advertising partners, and affiliated locations as described in this Privacy Policy. We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Westside Pizza is a franchise system. Some locations are independently owned and operated franchise locations that may maintain separate operational records relating to your transactions or interactions with those locations. Information collected through our website, app, or rewards program may be managed centrally and shared with the location fulfilling your order.
We may share your information with trusted service providers and other Westside Pizza locations who help us operate our business, including:
- Online ordering and loyalty platforms
- Point-of-sale systems
- Payment processors
- Marketing and analytics providers
- Delivery partners
These providers are only given access to information necessary to perform their services.
Certain state privacy laws may provide residents with rights regarding access to, correction of, deletion of, or opting out of certain processing of personal information, subject to applicable legal exceptions.
YOUR PRIVACY RIGHTS (CCPA AND OTHER STATE LAWS)
Depending on your state of residence, including California, Utah, and other applicable jurisdictions, you may have certain rights regarding your personal information. If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.
This section describes those rights and explains how to exercise your rights under various privacy rights laws, including the CCPA.
Categories of personal information we collect
In the last 12 months, we have collected the following categories of personal information:
- Identifiers — name, email address, phone number, IP address
- Commercial information — order history, transaction details, rewards activity, purchase preferences
- Internet or other electronic network activity — website interactions, device information, browser type
- Geolocation data — general location (city/region level) derived from IP address
Your rights
Depending on your state of residence, you may have the right to:
- Know — Request access to the categories and specific pieces of personal information we have collected about you
- Delete — Request deletion of personal information we have collected from you, subject to certain exceptions
- Correct — Request correction of inaccurate personal information we maintain about you
- Opt-Out — Direct us not to sell or share your personal information with third parties; where required by law, we honor browser-based opt-out preference signals, such as Global Privacy Control (GPC) for requests related to the sale or sharing of personal information
- Limit Use of Sensitive Information — To the extent we collect or process sensitive personal information under applicable law, you may request that we limit certain uses of such information
- Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your rights
- Appeal — Depending on your state of residence, you may have the right to appeal our response to your privacy rights request by contacting us using the information provided below
Do Not Sell or Share My Personal Information
We do not sell your personal information for monetary value. However, certain analytics and advertising tools we use may constitute “sharing” under California law. We may share personal information with advertising and analytics partners (such as Google and Meta) in ways that may be considered “sharing” under the CCPA. You have the right to opt out of this sharing.
To opt out, click the “Do Not Sell or Share My Personal Information” link in the footer of our website, or contact us at info@westsidepizza.com. When you opt out, our consent management system (Complianz) will block marketing and analytics cookies from loading on your next visit, and you will receive confirmation that your preference has been honored. Non-essential analytics and marketing cookies are only loaded after consent where required by applicable law.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
How to submit a request
To exercise your privacy rights, you may submit a request by:
- Emailing us at info@westsidepizza.com
- Writing to us at: 6223 N. Discovery Way #200, Boise, ID 83713
We will verify your identity before processing your request. We will respond within 45 days of receiving your request. If we require more time, we will notify you of the reason and extension period in writing.
Authorized agents
You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent’s permission to act on your behalf and may verify your identity directly.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our website, understand how visitors use it, and deliver relevant content. This section explains what we use and why.
What are cookies?
Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the site to function; others help us understand how the site is used or deliver relevant advertising.
Types of cookies we use
| Category | Purpose | Examples |
|---|---|---|
| Functional | Essential for the website to work properly. These load automatically and do not require consent. | WordPress, Elementor, Google Maps, Adobe Fonts, Google reCAPTCHA, Complianz |
| Statistics | Help us understand how visitors interact with our site so we can improve the experience. | Google Analytics (via Google Tag Manager) |
| Marketing | Used to track visitors across our site and deliver relevant advertising on social media platforms. | Meta Pixel (via Google Tag Manager), Instagram, YouTube |
Certain browsers may allow you to enable Global Privacy Control (GPC) signals or similar privacy preference settings that communicate your privacy choices to websites automatically.
Third-party services
We use Google Analytics to collect information about how visitors use our website, including information such as pages visited, time on site, interactions with the website, and approximate location. This data is processed by Google in accordance with their privacy policy at policies.google.com/privacy.
We use Meta Pixel to measure the effectiveness of our social media presence and advertising on Facebook and Instagram. Meta Pixel may collect information regarding interactions with our website and may associate that information with a user’s Facebook or Instagram account. You can opt out of this sharing using the “Do Not Sell or Share My Personal Information” link in our website footer, or by adjusting your ad preferences at facebook.com/adpreferences.
Our website embeds content from Instagram and YouTube. These platforms may set their own cookies when their content loads. Please refer to their respective privacy policies for more information.
Managing your cookie preferences
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the “Do Not Sell or Share My Personal Information” link in the footer of our website.
You may also adjust your browser settings to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website.
Online ordering
Online ordering for Westside Pizza takes place through an external third-party platform, not directly through this website. That platform operates under its own privacy policy and cookie practices, which we encourage you to review before placing an order.
DATA RETENTION
We retain personal information for varying periods depending on the nature of the information, applicable legal requirements, operational needs, dispute resolution, fraud prevention, and recordkeeping obligations. The following table outlines our general retention practices by data type:
| Data type | Retention period | Reason |
|---|---|---|
| Contact form submissions | 12 months | Customer service and follow-up |
| Job application data | 12 months, or longer if required by specific state law or regulation | Hiring consideration and legal compliance |
| Mailing list and marketing sign-ups | Until you unsubscribe or request deletion | Marketing communications |
| Sweepstakes and promotional entries | 12 months after promotion ends | Prize fulfillment and legal compliance |
| Fundraising request submissions | 4 years | Program administration and record keeping |
| Analytics data (Google Analytics) | 14 months | Website performance analysis (Google default) |
| Cookie consent records | 12 months | Compliance documentation |
Data collected through our rewards program, online ordering platform, or loyalty system is governed by the retention policies of the respective third-party platforms operating those services.
When personal information is no longer needed, we delete or anonymize it in a secure manner. You may request deletion of your personal information at any time — see the “Your Privacy Rights” section for details.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
CHANGES TO THIS PRIVACY POLICY
Westside Pizza has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site.
CONTACT US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:
Westside Pizza
Email: info@westsidepizza.com
6223 N. Discovery Way #200
Boise, ID 83713
Learn about our Terms & Conditions.